Questions? Email us at hello@occhii.com.

SHIPPING

• Order Processing: In-stock items ship within 2–3 business days of order confirmation.
• U.S. Orders: Complimentary shipping is offered on all domestic orders. Please allow an additional 2–3 business days for carrier processing and tracking updates.
• International Orders: Flat rate shipping does not include customs duties, taxes, or fees, which are the responsibility of the customer. Refused packages will have the original shipping cost and any return-to-sender fees deducted from the refund.
• Damages or Wrong Items: We inspect our inventory closely before shipping. Please email hello@occhii.com within 48 hours of delivery with photos so we can resolve the issue promptly.
• Made to Order: Please allow 3-4 weeks for production before shipment. You will receive a shipping confirmation once your order is ready to ship.

ORDER CHANGES & CANCELLATIONS

We understand that things change. You may request a cancellation by emailing hello@occhii.com with your full name and order number to receive a full refund subject to the conditions below:

• In-Stock Items: May be cancelled before packaging or shipment.
• Made-to-Order Items: May be cancelled before production has begun.
• Once in Progress: We cannot guarantee cancellation after processing has started, but we will do our best to accommodate your request.
• Modifications & Exchanges: We are happy to make an adjustment to your order if it hasn’t shipped yet, just email us. If it already shipped, we’ll have to process a return and create a new order for whatever you’d like instead.

RETURNS

We want you to love your Occhii piece. Eligible items may be returned for a full refund, subject to the conditions below:

• Return requests must be submitted within 10 days of delivery.
• Items must be unworn, unwashed, and unaltered, with all original tags and packaging.
• All returns must be pre-approved and include a Return Authorization
  Number (RA#). 
• Original shipping fees are non-refundable.
• The cost of return shipping will be deducted from your refund.
• Made-to-Order items are final sale.

HOW TO START A RETURN

To begin your return, email hello@occhii.com within 10 days of delivery. Include the following:

• Subject line: “Return Request – Order [Your Order Number]”
• Full name and shipping address
• Email used at checkout
• Reason for return
• Photos (if the item is incorrect, defective, or damaged)

Once approved, we will provide a Return Authorization Number (RA#) along with a pre-paid return label.

Please Note: The cost of return shipping will be deducted from your refund. We’re happy to cover the return shipping fee if your item is incorrect. We handle shipping fees for defected or damaged goods on a case-by case basis as we closely inspect our inventory before shipping.

HOW TO SHIP A RETURN

• Carefully repackage the item in its original condition, including all tags and packaging
• Affix the return label to the parcel
• Clearly write your RA# on the outside of the package
• Drop the package off per the instructions included in your return email

REFUND PROCESSING

Once your return has been received and approved, you will receive a refund to your original form of payment, typically within 5 business days.